Privacy Policy

1. Introduction

WiseLex BPO ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our business process outsourcing services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email, phone number, address)
  • Company/organization details
  • BPO service requirements and preferences
  • Payment information (for clients)
  • Resume/CV and professional qualifications (for job applicants)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser type
  • Pages visited and time spent on site
  • Referring website information
  • Device information

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing and maintaining our BPO services
  • Processing your requests and inquiries
  • Matching clients with appropriate service solutions
  • Processing payments and sending invoices
  • Communicating with you about services, updates, and promotions
  • Improving our website and services
  • Complying with legal obligations

4. Data Protection & Confidentiality

As a professional BPO service provider, we understand the importance of confidentiality. We implement appropriate technical and organizational measures to protect your information, including:

  • Secure data encryption for sensitive information
  • Confidentiality agreements with all team members
  • Limited access to personal information on a need-to-know basis
  • Regular security assessments and updates

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

  • With team members assigned to your projects (only necessary information)
  • With service providers who assist in our operations (under confidentiality agreements)
  • When required by law or to protect our rights
  • With your explicit consent

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your personal information
  • Objection: Object to certain processing activities
  • Portability: Request transfer of your data to another organization

To exercise these rights, please contact us at contact@wiselexbpo.com.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Client records are typically retained for 7 years from the last service date, while job applications are retained for 3 years.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised "Last Updated" date. We encourage you to review this policy regularly.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: